Useless and unacceptable service from SALT employee benefits

My Cousin pasted away late last year, my aunt who is a pensioner asked me to assist with all the arrangements and policies, one of which is with Salt.

I have been trying since last year to get any sort of feedback from Salt, I have made multiple calls and each time I get a promise to call me back.

Today I have been on the phone for 2 hrs and each time I finally get to an agent they say they cant help me and need to transfer me, this then cuts the call, 7 times so far.

I have now had enough of calling and wasting my time, Salt better have someone call me and resolve this mess, we have had a great loss in the family of young man due to tragic circumstances and then we need to deal with this idiocy and just plain terrible service