CB
Claudine B

1 reviews | Active since Sept 2018

03 Sept 2018, 10:34

Umbrella Fund

Hulle is belaglik met hulle call centre Hulle kom nooit terug na n mens toe nie,die uit betaling van die fonds vat vreeslik lank.

0
Replies (4)
CB
Claudine B's update03 Sept 2018, 10:40
Reviewer Update
If spens about a 1000 on Airtime on the call centre
Salt Employee Benefits (Pty) Ltd.
Salt Employee Benefits (Pty) Ltd.'s reply03 Sept 2018, 10:54
Official

Dear member, we apologize for the inconvenience caused. Kindly email us at ***, providing us with your full names, ID number and the fund you belong to. As soon as we received your email, we will acknowledge receipt. We are looking forward to hearing from you. Kind regards, Salt EB Communications

CB
Claudine B's update03 Sept 2018, 12:12
Reviewer Update
i have send an email as requested. Hope for a speedy feedback as i have seen on the comment that you still not respond to the emails.
Salt Employee Benefits (Pty) Ltd.
Salt Employee Benefits (Pty) Ltd.'s reply03 Sept 2018, 15:49
Official

Dear Ms Bowie. We received an email from you at 12:17 pm today to which we responded at 12:31 pm. Our head of fund also confirmed via email (and you were cc'd in this email) that she spoke with you telephonically this morning and that you were advised that we await the completed claim form signed off by the Employer. As indicated to you by the head of the fund in her email, you indicated during the telephonic discussion that you completed the relevant forms in June 2018, but weren't able to establish where you sent the form. You also undertook to email the form to our fund head so that she could arrange for signatures from the Employer but she has not received anything yet. Please will you send us the forms as requested by our head of the fund (***) so that we can assist you? Kind regards, Salt EB Communications