TERRIBLE SERVICE

I was unemployed in the month of September up until December. I resigned at my previous job. I submitted my claim in September, and I was informed to wait 6 weeks(60 days) for payment, I followed up each week to find out how far my claim is. I was told on whatsapp to use the reference CASHFOCUS if payment was not done in January 24th. When I followed up on the 29th of January to ask how far my claim I was told "Hi Caleb, we are not able to continue with payment for your claim under "Company X" as we have received contributions from "Company Y". The money you accumulated under "Company X" will be transferred to the active record under "Company Y", you will claim again when you are no longer contributing to our Provident Fund" im so dissapointed in your service and lack of communication, I WILL BE EXITING THE FUND Your system has failed me and I demand this to be made correct. I have waited 70 plus days only for you to inform me that payment could not be made, this is IS NOT MY FAULT BUT YOURS.