So annoyed

I Gregory Conrad human ID number *** was phone in last October November from Saltenclaim benefits regarding my claim payout. I was requested to send through certified ID copy, bankstatements and all other relevant documents to *** I was told that I will have a nice December when everything is sorted as they got all documents as requested.I was phoned in last year October November by sifiso from Saltenclaim benefits.Ever since than I had been in contact with mandala via email regarding the payouts, than it has been the bankstatements is not correct I must get a confirmation letter from the bank which was sent through, my point is ever since last year its always been something different that must be sent through or I must wait for 7 days. The last email requested from mandala was that the tax number must be emailed through as the tax number they have is old. I phone's Sars as I'm unable to go myself because of disability reasons, I than received my tax number over the phone and emailed it back to mandala. After I've sent through the email I phoned in to ask if emial was received and I was told yes and yet again I was told I must wait for 7 days.When I phones Saltenclaim benefits on the 11 April I was told by thandla maxiboqwa that the email was never forwarded to Sars and so he will forward the email for me. Tuesday the 12 April I phoned again and spoke to Thope bembe and was told that thandla is off after trying to get hold of him almost whole day and that they are still awaiting feedback from the tax directors, I was told it takes a day or 2 I than phoned Sars and they told me that they sent through the email and payout can be made with the following ref number ***.My frustration is that I must everytime phone to ask how far this matter is which cost me a lot of money for buying airtime everytime, I really just had it with this company because I must be like a loafer but I have money to feed my family This was end March, when I phone Saltenclaim benefits on the 11 April I was told that no one sent the email through or forward the email through to the tax directors.Please contact me on *** and email ***.