SALT has the ****ky Finance team

I have never experienced such subpar, awful, and horrible customer service. I filed my claim for my father's provident fund in November of last year, and it has been difficult to receive a response and have this matter resolved. The claim was fully submitted in June 2024 to the Finance team for authorization, and as of August 2024, nothing has been done or an explanation for the delay in the payment. Tsholofelo and Harris Motakane are telling me that the finance team has not authorized the payment and are making threats to transfer me to the unanswered phone . With poor customer service, unclear communication, and the finance staff being the company's ghost and not available to advise on this matter, there is no supervisor or manager in place to assist their unprofessional team. Surely there's a lot going on, and no one is saying anything on their side.