BG
Barbara G

1 reviews | Active since Feb 2021

08 Feb 2021, 12:51

Salt Employee Benefits disgraceful

I worked for the Security Industry and we belong to PSSPF and Salt is the administrator. I handed in my documents on the 13 January 2021 at the Port Elizabeth Provident Fund Branch. The lady there informed my husband that all my documents were in order. On the 13 January 2021 they sent me a message stating that they have received all my documents. Now today the 8 February 2021 they informed me that there is still documentation outstanding this is not fair. When you try to phone them you are number 38 and you must wait 20 minutes before someone answered then that person drops the phone is it fair to be treated like this

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Replies (1)
Salt Employee Benefits (Pty) Ltd.
Salt Employee Benefits (Pty) Ltd.'s reply14 Mar 2023, 12:18
Official
Dear Barbara Marchelle Gouws
We acknowledge your review on Hello Peter.  We have reached out to you via email and awaiting on your response in order to provide you with the necessary assistance.  
If you have not received the desired outcome to your claim pay-out,  kindly contact Salt Employee Benefits with your id numbers to possibly investigate and resolve the matter accordingly. 
 Salt Employee Benefits