Rude Service Agents and Unneccessary delayed claims

To be honest they dont even deserve a single star. The service is horrible, from Agents that cannot check email trail to hanging up on you when you follow up on your claim. We submitted a claim and they kept on making unneccessary requirements which we provided and they gave us a SLA of 14 days where the pay date was supposed to be the 20th of June. We called again on Friday, the 20th of June and they advised the claim was on the last stages but there is still no payout. When we called today they are telling us the SLA is now 6 weeks which just insane given we have not even received a single SMS that is notifying us the claim is in progress. The worst thing about your organisation is you have a record of paying into wrong beneficiaries and now you give us a run around as if that is not enough you hang up on people who might have used their last funds to contact you knowing your number is not Toll free you should ve ashamed of your service its disgusting.