Provident fund payout

I have submitted my documents at the bellville branch physically in January 2023. I received an sms notification that all documents has been received and it would take 8 weeks for the provident payout. After 8 and a half weeks i made contact with the call centre and until today i have not received MY money. I have sent emails as well as my previous employer. The service is poor as no one can give me a time frame or reason why i haven't received my Money, i have to borrow money to go to the bellville offices to get an update and with no luck . This is disgusting because how can an entire company have access to my process but yet can't give me a conclusive explanation or a final answer . The one reason i can come to in my opinion is that somewhere either people are too lazy to help or someone is covering for someone that us too lazy . I was asked for a document to be amended for incorrect details which i did and yet the same person has not responded to the email, i am frustrated as this is not Salt's money it is mine Mr A parsons. Please can you come back with an answer . *** / ***