Provident fund claim

Worse experience i ever had, I submitted my provident fund claim on 27 Jan 2020. When i make follow up with salt through phone call , they said they have sended my claim form to sanlam futura braamfontein to check that all my details are correct. When i call sanlam futura they told me that there is an error on the date of exit in my claim form, an they email it back to my company on 18 march 2020. I contacted my HR who did rectify the error on 20 march 2020, then i contacted Octovia Mashego of sanlam futura through contact an email to get clearification about the error, she,s no responding, an she,s the only one who is in charge with this matter. An the matter remain unsolved, i need your help for this matter to be resolved I remain on the dark not knowing what's going on am unable to reach Octavia Mashego for assistance.