LV
Lindiwe V
1 reviews | Active since Oct 2024
22 Oct 2024, 12:33
Poor service
My mom has had problems with my sibling's quartely payments since 2022. Before they can get the money they have to call in for days and I also have to write emails to Mpho Makatikela, the payments are just never on time. It is so frustrating because Mpho hardly ever answers the calls, when she does she will tell you she doesn't know. When you ask to speak to someone who knows the answers since she doesn't, she always says her supervisor is either not available or on leave. It's so disappointing to see they lack the very same things that one first sees on their website which is Accessibility and Transparency. I have requested financial statements via email on the 18th of September 2024 and have been following up with emails and calls that never get answered. It is now the 22nd of October 2024. Over a month and still no reply nor statements sent to my email. We have lost trust in SALT and if it were up to us, we would have long changed to another trust. Why are we not sent financial statements to track the beneficiaries' funds? I suspect foul play. I have sent complaints on numerous occasions on the company website but to this day no one has ever followed up by calling me on the numbers i provided on the form or my email. My siblings are suffering yet my dad left them money so that they can be well taken cared of even after he departs.
Helpful (0)
Replies (6)0
Replies (6)
Salt Employee Benefits (Pty) Ltd.'s replyOfficial
20 Nov 2024, 15:42Dear Lindiwe
We are sorry to hear about your experience, this is not the service we aim to offer to our members.
Your concern will be attended to immediately and feedback will be provided as soon as possible by one of our service agents who will call you directly.
Kind Regards
Salt EB
We are sorry to hear about your experience, this is not the service we aim to offer to our members.
Your concern will be attended to immediately and feedback will be provided as soon as possible by one of our service agents who will call you directly.
Kind Regards
Salt EB
Salt Employee Benefits (Pty) Ltd.'s reply20 Nov 2024, 15:42
Official
Dear Lindiwe
We are sorry to hear about your experience, this is not the service we aim to offer to our members.
Your concern will be attended to immediately and feedback will be provided as soon as possible by one of our service agents who will call you directly.
Kind Regards
Salt EB
We are sorry to hear about your experience, this is not the service we aim to offer to our members.
Your concern will be attended to immediately and feedback will be provided as soon as possible by one of our service agents who will call you directly.
Kind Regards
Salt EB
LV
Lindiwe V's updateReviewer Update
18 Dec 2024, 23:17I have been waiting for their call but to this day I haven't received any communication from them. The problems still remains unsolved. As we speak my mom has been calling them since last week regarding the last payment of the year. Nokuzola Masina said the payment will be made yesterday which was the 18/12/2024 . Today when she called no one answered the calls throughout the day, I wrote an email to Mpho Makatikela, only to get an automatic response saying she is on leave till the 10th of January 2025, As our administrator I feel she should have made sure eveyone was paid before going to leave.My mom is old, and the frustrations she always faces every time they need to pay is really putting a strain on her health. Why is it so hard to deposit quartely payments on time ? Payments are made every three months but they are never on time, its been 3 years now and I am always left baffled by their incompetence. To anyone thinking of signing up with this Trust with the intent of their kids being well taken cared for after they pass on. DON'T DO IT! You will be signing up for frustration and stress. I am certain this is not what my father would have wanted for his wife to experience.
LV
Lindiwe V's update18 Dec 2024, 23:17
Reviewer Update
I have been waiting for their call but to this day I haven't received any communication from them. The problems still remains unsolved. As we speak my mom has been calling them since last week regarding the last payment of the year. Nokuzola Masina said the payment will be made yesterday which was the 18/12/2024 . Today when she called no one answered the calls throughout the day, I wrote an email to Mpho Makatikela, only to get an automatic response saying she is on leave till the 10th of January 2025, As our administrator I feel she should have made sure eveyone was paid before going to leave.My mom is old, and the frustrations she always faces every time they need to pay is really putting a strain on her health. Why is it so hard to deposit quartely payments on time ? Payments are made every three months but they are never on time, its been 3 years now and I am always left baffled by their incompetence. To anyone thinking of signing up with this Trust with the intent of their kids being well taken cared for after they pass on. DON'T DO IT! You will be signing up for frustration and stress. I am certain this is not what my father would have wanted for his wife to experience.
Salt Employee Benefits (Pty) Ltd.'s replyOfficial
07 Jan 2025, 16:34Dear Lindiwe
We sincerely apologise for the delays and frustrations you and your mother have experienced with the payment process. We understand the importance of timely payments and the stress caused by these issues, particularly given your mother's health. Please know that we are reviewing this matter urgently to ensure her payment is processed without further delay. We are also taking steps to improve our communication and payment systems to prevent this from happening again. A team member will contact you shortly to provide an update and assistance. Thank you for bringing this to our attention, and we are committed to resolving this promptly.
Sincerely
Salt EB
We sincerely apologise for the delays and frustrations you and your mother have experienced with the payment process. We understand the importance of timely payments and the stress caused by these issues, particularly given your mother's health. Please know that we are reviewing this matter urgently to ensure her payment is processed without further delay. We are also taking steps to improve our communication and payment systems to prevent this from happening again. A team member will contact you shortly to provide an update and assistance. Thank you for bringing this to our attention, and we are committed to resolving this promptly.
Sincerely
Salt EB
Salt Employee Benefits (Pty) Ltd.'s reply07 Jan 2025, 16:34
Official
Dear Lindiwe
We sincerely apologise for the delays and frustrations you and your mother have experienced with the payment process. We understand the importance of timely payments and the stress caused by these issues, particularly given your mother's health. Please know that we are reviewing this matter urgently to ensure her payment is processed without further delay. We are also taking steps to improve our communication and payment systems to prevent this from happening again. A team member will contact you shortly to provide an update and assistance. Thank you for bringing this to our attention, and we are committed to resolving this promptly.
Sincerely
Salt EB
We sincerely apologise for the delays and frustrations you and your mother have experienced with the payment process. We understand the importance of timely payments and the stress caused by these issues, particularly given your mother's health. Please know that we are reviewing this matter urgently to ensure her payment is processed without further delay. We are also taking steps to improve our communication and payment systems to prevent this from happening again. A team member will contact you shortly to provide an update and assistance. Thank you for bringing this to our attention, and we are committed to resolving this promptly.
Sincerely
Salt EB
Salt Employee Benefits (Pty) Ltd.'s replyOfficial
09 Jan 2025, 15:22Dear Lindiwe.
We hope you are well.
Please note that we have conducted an internal investigation and we can confirm that the quarterly payments were made on the 19 December 2024.
Sincerely
Salt EB
We hope you are well.
Please note that we have conducted an internal investigation and we can confirm that the quarterly payments were made on the 19 December 2024.
Sincerely
Salt EB
Salt Employee Benefits (Pty) Ltd.'s reply09 Jan 2025, 15:22
Official
Dear Lindiwe.
We hope you are well.
Please note that we have conducted an internal investigation and we can confirm that the quarterly payments were made on the 19 December 2024.
Sincerely
Salt EB
We hope you are well.
Please note that we have conducted an internal investigation and we can confirm that the quarterly payments were made on the 19 December 2024.
Sincerely
Salt EB
LV
Lindiwe V's updateReviewer Update
09 Jan 2025, 17:30Mom did finally receive payment on 19 December 2024 after calling Masina several times. It was supposed to be sent on the 15th, like I said it's always late, but hopefully now it will be on time.
I received a call yesterday and I will be waiting for those quarterly financial statements and for my mom to be taken through how much interest the fund makes per year.
I received a call yesterday and I will be waiting for those quarterly financial statements and for my mom to be taken through how much interest the fund makes per year.
LV
Lindiwe V's update09 Jan 2025, 17:30
Reviewer Update
Mom did finally receive payment on 19 December 2024 after calling Masina several times. It was supposed to be sent on the 15th, like I said it's always late, but hopefully now it will be on time.
I received a call yesterday and I will be waiting for those quarterly financial statements and for my mom to be taken through how much interest the fund makes per year.
I received a call yesterday and I will be waiting for those quarterly financial statements and for my mom to be taken through how much interest the fund makes per year.
Salt Employee Benefits (Pty) Ltd.'s replyOfficial
25 Jun 2025, 10:14Dear Lindiwe
An agent will contact you shortly to provide the assistance you need and address your query promptly.
Thank you for contacting us.
Thank you for contacting us.
Salt Employee Benefits (Pty) Ltd.'s reply25 Jun 2025, 10:14
Official
Dear Lindiwe
An agent will contact you shortly to provide the assistance you need and address your query promptly.
Thank you for contacting us.
Thank you for contacting us.