POOR SERVICE

<p>On 26/10/2016 I was assisted by Phindile Mkhonza. I requested as client statement and the th cdocuments to claim. She gave me an email address and explained to me what to do. I sent a copy of my ID to ********** with the subject Provident Fund Benefit Statement. I phoned back on 29/11/2016. Just hear that I must send the email to ********** and it will take 10 days for my statement.</p> <p>Today 09/12/2016 I phoned again just to hear that I must go to the Head Office to collect my statement. </p> <p>Phindile Mkhonza has been the person helping me and everytime I ask her why things change everytime I phone the answer is "i dont know" . </p> <p>Today Phindile Mkhonza put the phone down in my ear. They have my money. Not their money. My money and they are rude to me. </p> <p>This os absolute nonsens. 2 months for a Benefit Statement. I gues i will see my claim paid out in 2018. </p> <p>So bottom line is. You cant compain about the service because it does not exist.</p>