Poor poor poor poor poor service

Poor poor service I have submitted my claim the 13th of September 2024. I received 2 sms messages one with a reference number the other without. I phoned multiple times everytime I get the same response my claim is waiting to be finalized.. today I hear my ID document was not submitted with the claim and it was i have proof of the email as well as all the documents submitted. It was now apparently received but i did not email it again. I was previously informed that i will be contacted which did not happen. I received a email just now stating my 2 pot claim is still in progress, it is not 2 pot claim though. I would please like to know why is it taking so long I submitted my claim mote than 10 weeks ago. This is real **** service it cannot even be called a service because it is technically non existend