UN
Unathi N
1 reviews | Active since Aug 2018
31 Aug 2018, 14:24
Policy IN Nk.......
They have the worst service towards their clients, they have cancelled my mother's policy (Ida Nkosiyane ) without any notification, nor email nor sms, I have been dealing with Meisie van der Westhuizen, who has been rude and unprofessional, *********** and not helpful all the time, when i spoke to her on the phone yesterday on the 30 August 2018, she cut the call on me. then they say the Value there clients, i don't think so. This policy has been active and paid on a monthly bases for over 19 years to 20 years.
i have emailed the CEO and the CFO, i haven't received any response
i want to tell SALT Employee Benefits. Failure to non-response will lead to legal actions.
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Replies (1)Salt Employee Benefits (Pty) Ltd.'s replyOfficial
23 Oct 2018, 12:41Dear Mr Unathi, we apologize for any inconvenience caused to you. Please contact us at *** so that we can assist you. In your email, please provide us with your ID number and contact details as well as the specific product that this relates to. If you are acting on behalf of your mother, we would also be needing an authorization letter. Kind regards, Salt EB Communications
Salt Employee Benefits (Pty) Ltd.'s reply23 Oct 2018, 12:41
Official
Dear Mr Unathi, we apologize for any inconvenience caused to you. Please contact us at *** so that we can assist you. In your email, please provide us with your ID number and contact details as well as the specific product that this relates to. If you are acting on behalf of your mother, we would also be needing an authorization letter. Kind regards, Salt EB Communications
