Lack of communication for clients

I wish I could get assistance, as I have emailed Mpho Makatikela on 3 February 2024 , requesting that Luniko Mabetshe my daughter to get spectacles even sent a quotationas per request. Later in February Mpho deposited money to a wrong account, as they say they transfer straight to the optometrist, the problem was picked by the optometrist accountant when we were there for an eye test. I have been trying to contact Mpho up until today 8 May 2024 not getting much luck , the error has not yet been rectified she said they still waiting for the IT department to fix the error. My question is how does it take rectify she said she doent know. Now Mpho doesn't answer my call or emails , as my daughter is suffering without spectacles.. I have asked her last month to put me on line with her supervisor or someone who will have answers for me , she promised to call me back but she hasn't. Can someone please help I am very frustrated and also suspecting fowl play.