I have only had the worst experience

I have only had the worst experience. Since my claim was submitted I had to follow up by myself. I was then told by Siya that my claim would be finalized and estimate my payment for Tuesday 4 March. Tuesday came and no payment. I then struggle to get response via email and when calling its near impossible to reach any of the salt representatives. When I get hold of siya i get told sorry we have system glitch and we can process your claim and that IT is working in the problem. When I ask when it will be fixed they can't tell me. How can a I reputable company like Salt not give me accurate answer. I need my money and I am only a number to them. Come on!!! This is poor customer service