Good day, I am trying to get feedback from Salt, I sent mails and called my airtime finished with no response

Good day, I am trying to get feedback from Salt, I sent mails and called my airtime finished with no response. I went to Salt and the lady told me my information wasn't captured and I have to wait longer. I am not working don't have money for airtime and taxi fare to go to the office again. I don't know if it's the company or the employee but I am very disappointed in Salt poor service