Disappointing service

My claim was submitted Nov 2024 and still not paid , everytime i do a follow up they just copy and paste the same messages and say i must check in 10days only to receive the same message again . I have sent through numerous e-mails and the only reply i get is "claim escalated" , i have raised a concern on the link that i was given and all the concerns are ignored. My provident fund claim was originally submitted in June, I'm so heartbroken and disappointed by their service