Disappointed

In 2019 I took out policies for myself and my family members and on 15 October I queried a policy with Ephraim Mabasa (as my brother was turning 21) to find out if anything was required from me, only to find out that my brother and my father's wife was never added to the policy. I asked how this would be resolved and I was sent an updated policy schedule on 03 November 2020 after e-mails requesting feedback (on 20 October and 03 November). I did not give my consent for my brother to be added as extended family!!!! I then asked for a manager to contact me and received the most unprofessional and insincere e-mail from Meisie Van Der Westhuizen advising me that it was my fault that I did not query the premium deducted and advising me that Ephraim has added my brother and there will be a waiting period. It is not my problem that my instructions were not carried out and this should result in no waiting period being app****. Meisie also did not advise what the resolution would be to my step-mother not being added. Appalling service...