Death Claim benefit

I have been trying to get feedback on the Fathers death claim benefit with Salteb for almost a year now and I everytym call is the same story that an email has been sent for investigation and unfortunately no one bothers to call me and advise on what is happening, I started calling the company in March and they told me within 48 hours we will have the payment and after a month of not hearing anything I started calling in again now taking names of the people I speak to and the dated, on the 13/04/2015 I called spoke to Keke who told me nothing has been done she will open an enquiry and call me back in 2 weeks nothing was done until I called again on the 09/07/2015 then I spoke to Bradley who also told me that nothing was done and he will open an enquiry and email me back correspondence or call me back the Ref no he gave was ***, still he didn't keep his promise as nothing was done so on the 23/07 I called again and I spoke to Chanice who told me no correspondence was received and that she will follow up and will email me back but still nothing, after waiting a while I called again on the 09/09 I then spoke to Jacky and told me they still don't have feedback, also spoke to Tshepo