Bad 😡 services call centre,emails

Their services it's very bad I don't recommend them if you have to make claims, I have been in touch with Sanlam as when you make a they told me that I must check with Sanlam but Sanlam already done their job and even forward my email back to salt and responded back to me that I must call salt and find out about my payment date as they are not dealing with payment but Salt no response no nothing I've been sending them emails,try calling them hy the call centre they will tell you deferent stories you now need to wait for few days the next you must wait few week claiming withdrawal fund must not treat people as if we are borrowing that amount from you, I have worked for that fund so just respond to me and my emails,make the service queckly respond to the person,I don't need to fone you ask did you receive my documents as you know you don't have a direct contact aither than the one that will took you the hole day or even hole week try to call you for my withdrawal that's so bad😡 respond to us.why Sanlam did and even forward my message to you but you don't even get back to me, there's one of you agent who told me my documents short with a document from sars he said Is a Notice of registration then I emailed it but if I don't ask or make a follow up my self,that is also a delay of the service or make a WhatsApp claim line ,talk to us make a way or contacting you guys no one I can complain to direct I did ask the agent you only have one contact no which no one will pick it up agently,we have emails respond to out emails make the service quecker, because you are delaying the process,we are In need of our funds as soon as possible by the way tha