Bad service

This is my second time working with Salt, they really have no customer service, one of the consultants actually put the phone down in my ear, after I told her that it is unnecessary for me to phone every 5-10 working days to figure out how far the claim is. They also don't email to tell you if there is any documents outstanding. I honestly thought the second time around would've been smoother but honestly doesn't look like they have any customer service.