1 reviews | Active since Jan 2018
Bad service and slow delivery
First of all I don't understand why should payouts take forever.. It is very much worse when the stuff is *********** and takes pride in rendering no service at all. I have made calls to their customer service more than 10 times, they all give me the same statements " No documents are attached" ... I ask if i should resend them? "NO" they'll check and I simply refer them to my first call which they do and they tell me what the first guy told me " Sent the Documents to Sanlam call after 5 day".. 1st of all i did that for Three weeks with different agents none of them is willing Identify the fact that the documents are not attached to my profile *and attach the damn documents*.. Finally I get to the Supervisor who then still cannot find any documents.. and ask's me to resend them, after the whole month of bad service.. I emailed the documents to him (Well he sounded like he wanted to assist) on the 26th of Jan 18 and he promised to feedback me soon after.. Today is the 30th of Jan 18 no call from him and my attempts to reach him are #*&%^%$ because two of the Agents still sang me the Song of No documents attached..
from this i have picked up the followin > Agents are as clueless as the supervisors > Agents do not know why do documents have to be checked by Sanlam for 5-10 days > Salt's customer service representatives have bad attitudes
Can someone who is willing to assist contact me with actual assistance, reasonable turn around time.
Kindly contact us at *** in order for us to make sure that we resolve this matter soonest. Kind regards, Nadine Blom
Kindly contact us at *** in order for us to make sure that we resolve this matter soonest. Kind regards, Nadine Blom
Thank you for your review on Hello Peter. Please note that the Risk benefits starts with the payment of a Funeral Benefit process paid within 48 hours after all documentation is received. Death benefit is thereafter processed and the Pension Funds Act allows trustees up to 12 months to investigate and decide how death benefits will be distributed after all the supporting documentation has been received. We recently received supporting documents and our Team is actively working on the death claim. Our Team members will be in contact for any additional required documents and will ensure that the claim is process accordingly.
Salt Employee Benefits
Thank you for your review on Hello Peter. Please note that the Risk benefits starts with the payment of a Funeral Benefit process paid within 48 hours after all documentation is received. Death benefit is thereafter processed and the Pension Funds Act allows trustees up to 12 months to investigate and decide how death benefits will be distributed after all the supporting documentation has been received. We recently received supporting documents and our Team is actively working on the death claim. Our Team members will be in contact for any additional required documents and will ensure that the claim is process accordingly.
Salt Employee Benefits