Angry clients

This company wrote on my review earlier this week that one of their consultant will be giving me a call to resolve my issue, non of that happened. I've been sending countless emails, writing on their social media pages and making calls but non of their employees have helped me so far with my contributions. We are receiving less customer service from all departments of this company, lack of communication, lack self awareness even though the have been reviews against this company. I want this company to take responsibility and give me what fully belongs to me which is my money.