Shocking Service, spend your money elsewhere.

Saint&Summer - once you’ve paid there is no going back regardless if you are satisfied or not & they clearly do not care about keeping their customers happy. Rather find another local company to support. I recently ordered a pair of sandals online and when we ordered we got a 10% discount on the shoes, which was great. They arrived, but were unfortunately a smaller size 7 and do not fit me, the right sandal also doesn’t sit properly as the middle strap is off-center. I emailed them to request an exchange but in order to exchange the size 7 for the 8 I now have to pay in the full price and not the discounted price I originally paid (less than 5 days ago) for the first faulty pair EVEN though they currently have a discount of 10% running on their site?! Does not make any sense at all. I’m Absolutely appalled with the way this company treats their customers. If you are reading this before placing your order, think very carefully before supporting a company with such poor ethics and customer service. I did email back and forth with Danya and I expressed to her that I was unhappy with this and she kept coming back to “as per our policy”. Ridiculous, I work in retail and we do absolutely everything to keep our customers happy. Also if you check the other reviews on here, a few people have complained about their sizing being wrong. The reason for this review is to protect other buyers from “their policy” which will not be in your favour.