Oct '25 - Sep '26
Frequently Asked Questions About Saint&Summer
How is Saint&Summer rated on Hellopeter?
Hellopeter has tracked Saint&Summer across 6 reviews. Saint&Summer hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Saint&Summer? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2018
Horrible customer service
Terrible customer service! Purchased a bag online on the 27th July and received an email saying it’s out of stock. No problem. Received a phone call the same day, saying they’d like to telephonically confirm the bag is out of stock and a refund has been processed. Forward to the 30th July, still no refund. Again I was told the refund was processed and should take 3-7 working days. Forward to the 6th August, I emailed again as still nothing reflected. I was then told there was a system glitch and they picked up I used a card that didn’t have my name&Surname (partner’s card). Firstly why was this not confirmed the first time the refund was supposedly processed on the 27th? Why was it only picked up after the 7 business days? Secondly, why was it not communicated with me? If I didn’t reach out I doubt anyone would have. I was then told the funds could possibly reflect the 7th (which it didn’t) or “ early next week” (their normal excuse) considering there was a public holiday, I understand delays. However there is still nothing reflecting. Absolutely pathetic service!
1 reviews | Active since Dec 2018
Horrible customer service
Terrible customer service! Purchased a bag online on the 27th July and received an email saying it’s out of stock. No problem. Received a phone call the same day, saying they’d like to telephonically confirm the bag is out of stock and a refund has been processed. Forward to the 30th July, still no refund. Again I was told the refund was processed and should take 3-7 working days. Forward to the 6th August, I emailed again as still nothing reflected. I was then told there was a system glitch and they picked up I used a card that didn’t have my name&Surname (partner’s card). Firstly why was this not confirmed the first time the refund was supposedly processed on the 27th? Why was it only picked up after the 7 business days? Secondly, why was it not communicated with me? If I didn’t reach out I doubt anyone would have. I was then told the funds could possibly reflect the 7th (which it didn’t) or “ early next week” (their normal excuse) considering there was a public holiday, I understand delays. However there is still nothing reflecting. Absolutely pathetic service!
1 reviews | Active since Jun 2026
Bad customer service
I am extremely disappointed with my recent experience with Saint & Summer. I purchased a bag online and then heard absolutely nothing for five days. After following up, I finally received an email informing me that the bag was sold out and that a refund would be processed. While stock issues can happen, what has been most frustrating is the complete lack of communication. It has now been over a week since I was told I would be refunded, yet I have received no refund and no updates. My emails have been ignored, and I am left wondering where my money is and when, or if, I will get it back. What makes this especially disappointing is that I have always been a loyal Saint & Summer customer. I regularly shop in-store and have always enjoyed the brand, which is why this experience has come as such a surprise. Loyal customers deserve better communication and service than this.
1 reviews | Active since Jun 2026
Bad customer service
I am extremely disappointed with my recent experience with Saint & Summer. I purchased a bag online and then heard absolutely nothing for five days. After following up, I finally received an email informing me that the bag was sold out and that a refund would be processed. While stock issues can happen, what has been most frustrating is the complete lack of communication. It has now been over a week since I was told I would be refunded, yet I have received no refund and no updates. My emails have been ignored, and I am left wondering where my money is and when, or if, I will get it back. What makes this especially disappointing is that I have always been a loyal Saint & Summer customer. I regularly shop in-store and have always enjoyed the brand, which is why this experience has come as such a surprise. Loyal customers deserve better communication and service than this.