Bad customer service

I am extremely disappointed with my recent experience with Saint & Summer. I purchased a bag online and then heard absolutely nothing for five days. After following up, I finally received an email informing me that the bag was sold out and that a refund would be processed. While stock issues can happen, what has been most frustrating is the complete lack of communication. It has now been over a week since I was told I would be refunded, yet I have received no refund and no updates. My emails have been ignored, and I am left wondering where my money is and when, or if, I will get it back. What makes this especially disappointing is that I have always been a loyal Saint & Summer customer. I regularly shop in-store and have always enjoyed the brand, which is why this experience has come as such a surprise. Loyal customers deserve better communication and service than this.