Worst service in my life

I would give it -100 stars if I could ! During lockdown I depend on my WIFI because I work from home. I actually upgraded from a 5MB line to a 10 MB line. I am unable to do any work with regards to the pathetic internet I am actually fetting but regardless I still pay for the 10MB line. I called them about 4 times and every single time they just log a ticket. This has taken them a week to log about 4 tickets and still none of my problems are solved ! Do not waste your time or money with this pathetic company !