Safricom's pourly managment that leads to bad service.

If I could I would subtract that star, the managemant is pourly operated. When there is a problem with your wifi at home and you contact Safricom you must know you wil be on hold for several minutes sometimes more than an half hour, if you want to speak to the management they will always be on lunch break, any time of the day, so don't even try to contact the management ,if there are any managers. When you finally reach them via phonecall and you ask for them to send someone to come to your home, they will take none less than 3 weeks. Thats pourly management that can't organise their business. If they have to much clients and can't handle the amount of complaints they should not allow more clients so that there will be more client satisfaction. If they come to your home after a long time of waiting, don't worry you will contact them soon again afterwards because there will be a problem again about two days after the previous problem was solved. I recommed customers to not waste their money and time on Safricom as they will not keep you satisfied nor will they accomplish the promised services that any other company can. Safricom is not fair at all with their billing, because they will still bill you if your internet has not worked for 2 months, they will not make arrangements with you if you haven't had any services or any outcome from them (wifi/internet) for two months, still you have to pay when they don't even provide you with the required services.