SAFRICOM NON SERVICE DELIVERY

TOTALLY UNRELIABLE INTERNET SERVICE PROVIDER!!! MY SON WHO IS BUSY WITH HIS EXAMS AT NWU IN POTCH, HAS BEEN WITHOUT INTERNET SINCE 1 NOV 2019! IT IS COSTING HIM A FORTUNE IN DATA THAT HE HAS TO BUY TO ENABLE HIM TO STUDY! 4 CALLS HAVE RESULTED IN SAFRICOM COMING OUT 9 DAYS AFTER THE 1ST COMPLAINT, ONLY NOT TO BE ABLE TO FIX THEIR PROBLEM?! IT IS NOW DAY 12 WITHOUT INTERNET. STAFF OF SAFRICOM SAYS WHY DOESN'T HE GO AND STUDY IN THE LIBRARY THEN??? WHAT KIND OF ASSISTANCE IS THAT?? PEOPLE, STAY AWAY FROM THIS COMPANY TO AVOID UTTER FRUSTRATION. WILL SAFRICOM REFUND MY SON FOR THE EXPENSE HE IS INCURRING BY HAVING TO BUY DATA DESPITE HAVING AN INTERNET CONTRACT FOR EXACTLY THAT??? THEO01