*********** management

I am not exactly sure who's fault it is, but somebody neglected to do their job. I closed my account last year in December 2018 because I moved away. I arranged that the next tenant can take over the account and the usage of the router to be transferred to him, but I think the tenant later upgraded to fibre and nobody thought to collect the router when he upgraded. Now in October 2019, almost a year later, I get a call from debt collectors saying that I owe Safricom money because I never gave back the router. After that I had to phone Safricom and tell them the story that THEY neglected to collect the router. Now I am being harassed by consultants (by no fault of theirs) phoning me to arrange a date for collection while I am not living there anymore, and after I told the first person I spoke to that they should contact the new tenant and I even gave them the contact number for the new tenant. Worst management of records I've seen in a company.