EXTREMELY DISAPPOINTING - You don't get what you pay for

Dear people of Potchefstroom. Please do yourself a favor and do not even apply for Safricom internet as it would be the worst service/product you will receive and I have a few points to prove my opinion: 1. Your line speed WILL NOT be as advertised by them. You will pay for a 5MB/S line as me but will only be able to access 1.2-1.5MB/S of that line so firstly you will not get what you pay for. 2. When reporting a issue like this, Safricom was kind enough to create an appointment to come and fix this problem. After which the technician missed the appointment and I organized someone to be at the house by the time op our appointment. Getting a call the FOLLOWING day to reschedule without letting me know that they are going to miss OUR PREVIOUS APPOINTMENT. 3. In due time the technician finally arrived the following week for our second appointment claiming the problem was fixed (Which in his defense it was) but only for 48 hours after which my line speed returned to 1.2-1.5mb/s and we were back where we started and given the time I thought it might only be temporary but the lines download speed remained the same. 4. Before all my problems I took an hour of work to take the time and go into the offices to schedule a debit order on my account a month prior to my next payment to ensure that my account is always paid in full, QUESS WHAT? The debit order was never scheduled and did not go off as planned the month before. Then I called in to confirm why didn't the debit order DID NOT went off (I thought I might have given the wrong details) but NO my debit order was never even scheduled and according to them I was still an EFT client. 5. After all my problems I decided "No Thank You" I am not going to deal with this anymore and I am going to CANCEL EVERYTHING and guess what...... According to them I can only cancel with a month prior notice (which might have been mentioned in the contract in their defense) but now I must make ANOTHER MONTHS payment in FULL for a service that does not even work and I do not think this is worth my time, effort or hard earned money!!

So people of Potchefstroom I would just like jou guys not to make the same mistake I did. I have a few other friends that are clients and can also confirm the same bad service. Given the problem above I would also like to give a solution, TELKOM installed a new tower in Potchefstroom as confirmed with one of the consultants at the store. I tested it personally and it really was amazing and I will never use Safricom as an internet proved EVER again. My friends changed FROM SAFRICOM to a company called JENNY INTERNET for almost a year now and they never complained, so there definitely are better options out there people. Please reconsider your decision of using Safricom as an internet provider.

I hope this was informing enough to make an informed decision.

All the best.