Bad accounts management and service

How many times do I need to phone the accounts department and ask them to remove an outstanding amount from my statement after they tell me they’ll remove it just to receive the next statement with the outstanding amount still showing on my statement? If my account has been credited by another client accidentally and I inform you about it, even though my debit order of a fixed amount still goes off each month its logic sense to reverse the credit to its rightfull owner and not expect me to pay R1200 even though my account has already been debited for my usage. I would not recommend Safricom to anyone, this is not the first time I have heard of a similar situation. And please don’t tell me you’ll get back to me even though you never do.