Worst Customer Care Ever
I have made a payment on my TV license on the 23rd March via their online payment method with a credit card. now i am getting harassed for not paying my account and there's even a penalty involved??? What the HELL???? I have the proof of payment with me and i have been trying to get in contact with them via email but to no response... this is the worst service i have ever received and i am now considering cancelling my TV License. they are a bunch of *********** idiots who doesn't know how to do their jobs and now my name is being dragged through the mud!!! this is unacceptable.
Dear riekus-de-waal,
Your enquiry dated 5 May 2016 regarding your payment and the TV licence with the number *** has reference.
The matter has been referred to our Finance and Systems Departments for investigation and response.
Should you require more information in this regard, kindly contact Customer Services on *** or email: ***.
Regards,
TEAM TV-LICENCES
Dear riekus-de-waal,
Your enquiry dated 5 May 2016 regarding your payment and the TV licence with the number *** has reference.
The matter has been referred to our Finance and Systems Departments for investigation and response.
Should you require more information in this regard, kindly contact Customer Services on *** or email: ***.
Regards,
TEAM TV-LICENCES