MJ
Marle J

1 reviews | Active since Mar 2013

17 Aug 2015, 20:44

Use of personal information for debt tracking

Today I received a sms on my personal cell phone notifying me that my husband must contact VVM regarding an urgent legal matter. I was asked to convey the message to him. Upon calling them I established that my personal information was used to track my husband for an outstanding SABC license by VVM.<br> Needless to say I was furious, reason being that my husband contacted the SABC licensing department notifying them in March 2011 that we are moving to New Zealand and that they must cancel the TV license, which we were assured was done.<br> We returned to South Africa and I took a TV license out on my name which has been paid every time I received the account.<br> I was told that I should provide evidence of the cancelation - I am confused is that not why the SABC record all calls - why should I waste my time providing proof if someone clearly didn't do their job,<br> Further more the abuse of personal information to do debt collecting on an account which is not mine goes against the POPI Legislation and I am sure a fine in this regard is huge for both the SABC and VVM.<br> I really hope someone from the SABC read this post and realize the seriousness of this matter as I am not willing to let this be

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Replies (1)
Sabc Tv Licence
Sabc Tv Licence's reply19 Aug 2015, 10:51
Official
Hello marlejacoby,

Dear marlejacoby,

Your enquiry dated 17 August 2015 regarding the cancellation of the TV-licence with the number *** refers.

The matter has been referred to the Arrear Accounts Supervisor for a resolution and response.

Should you require more information in this regard, kindly contact Arrear Accounts on *** or e-mail: ***.

Regards,

Rudy Swartz
AUDIENCE LIAISON OFFICER