use my id number for a different person !!!!

Okay ... so i decided that im going to buy myself a tv tomorrow .. so i go onto the website and yes i can register to buy a tv license .. fill in everything .. it says .. this id number has already been registered .. ( I have never had one in my life or registered before) .. now what now .. see there is a place you can see your balance .. okay go on there .. by the way .. im pretty damn sure i have been a woman all my life !! ... it says .. MR DS Smith outstanding amount over R7000 !!!! .......... How the hell ? I mean , never had a tv license nor have i ever been a man ? how do i correct that one ?