Urgent Request for Correction of Incorrect TV Licence Account

I would like to lay a formal complaint regarding the two TV licences currently registered under my name. One of these licences, listed as a “Holiday Home,” was opened by mistake at Game Jubilee.

After discovering the error, I immediately contacted your office and was advised that the store should be the one to call you to correct the issue. Game Jubilee attempted several times, but the matter was still not resolved.

I also went to the police station and completed an affidavit to confirm that the additional account was opened in error. Despite all these efforts, my account was still handed over. This is now negatively affecting my credit score, even though the situation was caused by an administrative mistake.

I am urgently requesting that this incorrect TV licence be removed from my name and that my account be rectified accordingly. Please assist in correcting this matter as soon as possible.

Thank you for your attention to this issue. I look forward to your prompt response.