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Nokuthula N

1 reviews | Active since Jun 2014

17 Feb 2015, 13:54

Up to date TV Licence

I paid last year using my capitec account and I got a call from TV Licence that I haven't paid and when I asked they said somehow the payment was reversed by my bank.<br> <br> I told them that I will pay again I January when I have money and indeed I did pay the amount of R265.00 as advised by the TV Licence consultant.<br> <br> I called TV Licence after getting an sms saying I was still owing and II contacted my bank for proof of payment which they send to me in after few hours and I forwarded it to SABC TV Licence but still im am getting annoying messages that say I owe R370.00.<br> <br> Firstly I do not understand why I am paying TV Licence but I do pay since I am a law abiding citizen and after I have paid I get this messages that say I haven't paid.<br> <br> I know this matter will be sorted oiut once Hello Peter is involved. I still have the proof of payment . They must just give me details of the person who deal with queries as I have s[pent lots of money calling TV Licence accounts without positive resolution.<br> <br> Thanks and kind regards<br> <br> Nokuthula

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Replies (1)
Sabc Tv Licence
Sabc Tv Licence's reply18 Feb 2015, 08:53
Official
Hello ntokonyembe,

Dear Miss Nyembe

Your enquiry dated 17 February 2015 regarding the payment allocation on the TV licence with the number *** in your name has reference.

The matter has been forwarded to our Finance Department for resolution and response. I have stopped the action from the SABC pending this enquiry.

Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***

Regards,

Rudy Swartz
AUDIENCE LIAISON OFFICER