Unprofessional and Hostile Response from SABC TV License Staff

I am writing to formally raise a complaint about an unprofessional and inappropriate email I received from an SABC TV License representative, Lindi Landela.

In response to my query regarding an issue with my account and a concern about unauthorized transactions, I received the following email:

"To whom it may concern I refer to your email regarding your money. Please note that you do not even have a debit order on the account you are claiming that it is not yours so how do we ***** your money. I think we will wait for the cops or your legal team. Kind regards Lindi Landela" I am shocked by the tone, insinuations, and lack of professionalism demonstrated in this message. Instead of addressing my query with courtesy and clarity, I was met with sarcasm and a confrontational attitude. Accusations such as “how do we ***** your money” and the dismissive mention of police or legal teams are completely unacceptable, especially from a representative of a national broadcaster.

As a member of the public reaching out for assistance, I expect respectful and constructive communication. This kind of behavior damages public trust and reflects poorly on SABC as a whole.

I request that this matter be investigated and that appropriate disciplinary action be taken. I would also appreciate a formal apology and a resolution to the original issue raised in my initial communication.