1 reviews | Active since Nov 2013
Unfair penalty
I paid my tv lic in 2 payments. Jan and feb. Every week I receive threatening smse to say I better pay. I keep on informing that my tv lic has been paid. But still smse coming through. Im now so fedup. I phoned on 27th june and customer service consultant helped me and said I still need to pay an penalty fee of R125, so I paid R130 on the 2nd july, when I received my salary. Now all of a sudden I still owe another penalty!!! Where will this ends. Hey making money out of us poor people and obviously somebody cant do there job properly otherwise I would not have to pay more penalties! Im sure there is millions of people that are not pay<br> inig tv lic, because its why paying for nonsense. Is it really sooo difficult to let customers know that they have to pay a penalty fee!! Could nobofy sent me a sms to say I have to pay a penealty fee because I paid it in 2 payments! But every sms I received said you have to pay R265... the amount of full tv licence 3ven if I already paid R 265. Im gatvol
Dear Marindaviljoen,
Your enquiry dated 28 July 2015 regarding the penalty fees charged on the TV-licence with the number *** has reference.
The matter has been resolved whereby all the penalties has been reversed on your account for the months in which payments were received. Your TV-licence is valid and paid-up to date until 31 October 2015 where you will again become liable for the renewal of your account.
Confirmation of your valid TV-licence will be sent to you in due course.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Marindaviljoen,
Your enquiry dated 28 July 2015 regarding the penalty fees charged on the TV-licence with the number *** has reference.
The matter has been resolved whereby all the penalties has been reversed on your account for the months in which payments were received. Your TV-licence is valid and paid-up to date until 31 October 2015 where you will again become liable for the renewal of your account.
Confirmation of your valid TV-licence will be sent to you in due course.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
