Unfair Balance Owing

In Jan 2013 we had an armed ******* at home and so our TV was ******. A few months later, I was contacted by MBD, trying to collect the license fees. I told them the situation and the consultant didn't know what to do and said they would contact me again. This process went on numerous times over the next couple of months. Wanting to buy another TV, I decided to contact MBD to get this matter resolved. After numerous phone calls and emails, I was eventually told that in order for the account to be adjusted, I was to state the situation on an affidavit and send it to them, which I did. After not receiving any feedback and again making numerous calls, I was told that SABC have taken the account back and that I needed to contact them to follow up. Again, this is what I did and after numerous calls (again), SABC confirmed receipt and that the cancellations department would adjust the account. This was on Tuesday, 8 Sep and by Thursday I still received no feedback on the updated amount to pay, so again I called and was told they would contact me by Friday. Today I was told that they will not adjust the account because of a 30 day cancellation notice!!! I just want a fair balance to pay!!