********* and ********** Practices

Good day,

I would like to cancel my sabc tv licence ( ********** 16) and it seems that this has STILL not as yet been done to date despite all my attempts thus far.

I constantly receive these auto generated emails and my request is not being attended to personally by a manager in charge.

This is very poor customer service. I am expecting a personalized response from a manager to know that the request for cancellation has being addressed and the matter is resolved.

Herewith is a brief summary of the most recent communication over the last few months and I will not even bother to go any further back: 1. I spoke with Sihle and she consulted her team leader Prudence who advised to produce an affidavit confirming that I use my tv as a LCD. I did so and emailed this document, that you now have on record. I was told that the tv licence would be canceled and there would be no outstanding amount. 2. Thereafter, I received a very confusing email from Leonard Baicks who informed me that the matter was not resolved and once again more interest was added to the tv licence subscription. 3. I then called in and requested to speak to Prudence, however the consultant I spoke with (Lorenzo) preferred to try to resolve the matter himself instead of reverting the matter to his supervisor or the manager. Lorenzo asked me to contact Teljoy and get them to come remove my tv tuner and acquire a certificate from them and fax or email this to SABC as proof and that the affidavit was not sufficient. Of course, I was not prepared to do yet another (fruitless) task so I insisted on speaking to his supervisor Prudence. He informed me that his supervisor was unavailable and reassured me that his manager and/or supervisor would be in contact with me to resolve the matter.

This has not happened to date.

Please refer to the voice recordings as proof of this and my history in dealing with (what seems to be) your ********** practices. Kindly confirm in writing that the matter is resolved and my tv licence is canceled. At this stage I do not need to be compensated for the extra effort and cost that I have incurred.

Furthermore, I still constantly receive emails and smses from Kobus Best at NuDebt Collections with compounded interest to the tv licence amount. Kindly rectify this with them and lets close this matter.

Regards,