TV License h*ll

I've recently made a new TV License purchase online and and once the money had gone through I didn't getting any feedback about the registration. I called in to the call center over 3 times and all the consultants said to me was to wait 24 hours for the payment to reflect. Now over 24 hours later I call in and was now requested to submit a Proof of Payment, I then sent my bank statement to the provided email and I still don't hear back from them but all I get is an sms stating that my account is in arrears yet I've made payment and even sent through an email. 8 hours later I call in after multiple times of unanswered calls and a consultant tells me that there's nothing she can do for me since the only thing I have is my bank statement and not an actual proof of payment, I mean this was an online card transaction and I cannot obtain a POP off my bank app since it wasn't an eft. I am appalled by this entire experience as 1 I've made payment for nothing, 2 I can't purchase a TV since I have no proof of TV license & 3 why on h*ll would a company introduce an online payment method that isn't even managed