SV
Suzanne V
1 reviews | Active since Nov 2014
24 Feb 2016, 16:06
TV licence still not cancelled after a year
At the end of 2014, I contacted the SABC to cancel my TV licence as I was living with my fianc? who had a valid TV licence. The issue was never resolved due to poor customer service and feedback. In July 2015, I posted on this site due to harassment by debt collectors. <br> <br> The matter was eventually resolved as I completed the affidavit for co-habitants, and the charges were reversed on my account The TV licence was therefore supposed to be cancelled, but I am AGAIN receiving notifications to pay. Why was this not resolved sufficiently in July last year when I submitted all the necessary documents for cancellation?
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Sabc Tv Licence's replyOfficial
25 Feb 2016, 15:59Hello suzverm,
Dear suzverm,
Your enquiry dated 24 February 2016 regarding cancellation of your TV-licence with the number *** has reference.
The records on the account indicates that your TV-licence has indeed been merged/closed to the active TV-licence with the number *** in the name of Miss. SV Vermeulen. Since the accounts have been merged together the system has added your cellphone number to the active TV-licence.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
TEAM TV-LICENCES
Dear suzverm,
Your enquiry dated 24 February 2016 regarding cancellation of your TV-licence with the number *** has reference.
The records on the account indicates that your TV-licence has indeed been merged/closed to the active TV-licence with the number *** in the name of Miss. SV Vermeulen. Since the accounts have been merged together the system has added your cellphone number to the active TV-licence.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
TEAM TV-LICENCES
Sabc Tv Licence's reply25 Feb 2016, 15:59
Official
Hello suzverm,
Dear suzverm,
Your enquiry dated 24 February 2016 regarding cancellation of your TV-licence with the number *** has reference.
The records on the account indicates that your TV-licence has indeed been merged/closed to the active TV-licence with the number *** in the name of Miss. SV Vermeulen. Since the accounts have been merged together the system has added your cellphone number to the active TV-licence.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
TEAM TV-LICENCES
Dear suzverm,
Your enquiry dated 24 February 2016 regarding cancellation of your TV-licence with the number *** has reference.
The records on the account indicates that your TV-licence has indeed been merged/closed to the active TV-licence with the number *** in the name of Miss. SV Vermeulen. Since the accounts have been merged together the system has added your cellphone number to the active TV-licence.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
TEAM TV-LICENCES