Tv licence Penalties

Item: Sabc Tv Licence
Rating: 1

My annual Tv Licence renewal is every year Sept/Oct, this year I paid it on the 23October, the money went out of my bank account on the 26October. I have paid the Money using the PAYMYTV.CO.ZA website using the PAYGATE payment system that SABC provides their customers to use. A Month later after paying my tv licence, I get a final warning via sms and via email telling me there will be penalties if I don’t pay my tv license. I email the Tv licence department, and one of the staff corresponded with me, I gave her all the proof of payment documents, one was a Paygate proof of payment and one was the PAYMYTV.CO.ZA proof of payment. She said to me she needs more proof, I told her it’s is not my duty as a customer to follow up with their internal process and communication with paygate, If SABC uses paygate as a payment service provider they should follow up with the investigation. It is not my duty as a customer. I have given her all the proof I have and it should be sufficient. She said will follow up…… 2 weeks later I still get a sms and email telling me there will be penalties if I don’t pay my tv license. I emailed the Tv licence department 6 TIMES within 2 days explaining that I paid my Tv Licence, and still I don’t getting any feedback or any resolution on this matter. 1 week later I still get a sms and email notification from SABC telling me there will be penalties if I don’t pay my tv license. I phoned up 7 times the Tv licence department, spoke to the staff and explained the matter, they promise they will fix this misunderstanding an update their systems. It is now 2 months later I still get a sms and via email notification from SABC telling me there will be penalties if I don’t pay my tv license and they have increase they cost that I have to paid which is the penalty….but I have paid my TV Licence already!!!! I phoned them today again, waiting in the phone queue from 20 minutes, as soon as a consultant is available and I start with “hello” I get put back on the waiting queue. Is no one doing their job there??? I have paid my Tv Licence 2 months ago, if SABC sends me more penalties warnings, I will take them to court if this matter escalates.

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