1 reviews | Active since Jun 2017
Trying To Do The Right Thing..
<p>This morning was the 9the email I've sent to ********** in my quest, to have my deceased father in-law's tv license cancelled, but with no luck. The first email was on the 22nd of May & I've been sending it since then everyday.</p> <p>I have the read receipts, so someone is obviously checking the emails, but NO response. I had to renew the lisence for the second time again in April this year as we aren't getting any response from the SABC tv license department since he passed away in Feb 2015.</p> <p>I would like my money to be paid back to me, as I'm paying for someone who doesn't even have a tv anymore..!!!</p>
Dear JuanitaHec,
We acknowledge your enquiry regarding the cancellation of the TV licence in the name of your ****her in law dated 1 June 2017.
The matter has been referred to the Cancellations Department Manager for investigation, resolution and response.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
Dear JuanitaHec,
We acknowledge your enquiry regarding the cancellation of the TV licence in the name of your ****her in law dated 1 June 2017.
The matter has been referred to the Cancellations Department Manager for investigation, resolution and response.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
Good Morning,
This morning was the 10th email I've send, without any response from anybody. The claims department hasn't been in contact with me to confirm that they are looking into the matter or that the account will be closed. How long will it take & can I expect my money to be refunded?
Thank you
Juanita
Good Morning,
This morning was the 10th email I've send, without any response from anybody. The claims department hasn't been in contact with me to confirm that they are looking into the matter or that the account will be closed. How long will it take & can I expect my money to be refunded?
Thank you
Juanita
Dear JuanitaHec,
Your follow-up regarding the cancellation and refund of the TV licence in question dated 5 June 2017 refers.
The matter has again been referred to the Cancellations Department Manager for investigation, resolution and response.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
Dear JuanitaHec,
Your follow-up regarding the cancellation and refund of the TV licence in question dated 5 June 2017 refers.
The matter has again been referred to the Cancellations Department Manager for investigation, resolution and response.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
Good Morning,
It's been another 3 days & 2 emails later & still no response with regards to my query.
Can someone please tell me what the hold up is?
Good Morning,
It's been another 3 days & 2 emails later & still no response with regards to my query.
Can someone please tell me what the hold up is?
Dear JuanitaHec,
Your follow-up regarding a response to your initial complaint dated 1 June 2017 refers.
Please note that the turnaround time for a response is 25 days. The matter is with the Cancellations Department Manager for investigation, resolution and response.
Regards,
TEAM TV LICENCES.
Dear JuanitaHec,
Your follow-up regarding a response to your initial complaint dated 1 June 2017 refers.
Please note that the turnaround time for a response is 25 days. The matter is with the Cancellations Department Manager for investigation, resolution and response.
Regards,
TEAM TV LICENCES.
Good day,
It seems the turnaround time of 25 days on my complaint, had expired & I'm still awaiting feedback & an answer on my refund.
Please advise
Thank you
Juanita
Good day,
It seems the turnaround time of 25 days on my complaint, had expired & I'm still awaiting feedback & an answer on my refund.
Please advise
Thank you
Juanita
Good day,
Today is the 27th day of my 25 day turnaround to respond to queries & complaints & still no word from the Cancellations Department Manager..??
All I want is for the account to be closed as I'm paying for my own account as well as for someone who isn't even using a tv anymore.. I would like my money of the last 2 renewals to be refunded..
Regards
Juanita
Good day,
Today is the 27th day of my 25 day turnaround to respond to queries & complaints & still no word from the Cancellations Department Manager..??
All I want is for the account to be closed as I'm paying for my own account as well as for someone who isn't even using a tv anymore.. I would like my money of the last 2 renewals to be refunded..
Regards
Juanita
Day 30 of my 25 day turnaround to respond to queries & complaints & still no word from the Cancellations Department Manager..??
Can someone please tell me why it's taking so long to respond to the simple request of cancelling an account & refunding my money..
Day 30 of my 25 day turnaround to respond to queries & complaints & still no word from the Cancellations Department Manager..??
Can someone please tell me why it's taking so long to respond to the simple request of cancelling an account & refunding my money..
& so I keep counting the days for a response to my query.
Nothing came of the "25 day turnaround time for response", as today is way past the 25 day mark but still no one has contacted me with regards to my query. How much longer will the Cancellations Department Manager take, to answer..??
& so I keep counting the days for a response to my query.
Nothing came of the "25 day turnaround time for response", as today is way past the 25 day mark but still no one has contacted me with regards to my query. How much longer will the Cancellations Department Manager take, to answer..??
Dear JuanitaHec,
Your follow-ups regarding your enquiry not yet being resolved has reference.
The matter has been escalated the Head of the Division (Acting).
Regards,
TEAM TV LICENCES
Dear JuanitaHec,
Your follow-ups regarding your enquiry not yet being resolved has reference.
The matter has been escalated the Head of the Division (Acting).
Regards,
TEAM TV LICENCES
Dear Team TV Licences,
I can only hope that this will get resolved with the Head Of Division.. What will the "turnaround time" be, to get an answer..? I can only hope not another 43 days..
Dear Team TV Licences,
I can only hope that this will get resolved with the Head Of Division.. What will the "turnaround time" be, to get an answer..? I can only hope not another 43 days..
On the 26th of July at 09:23 it was requested that I send a copy of the deceased death certificate, ID document as well as the information of the person who inherited my father in laws television set.
I send all the requested documents within the hour (10:26) on the same day. It has been 20 days & I've not received any answer on my query to cancel the tv licence & to have the past 2 years licence fees paid back to me, as I had to pay my own licence & the licence of my deceased father in law.
How long do I still need to wait, as we are now in the 3rd month of trying to get this resolved.
On the 26th of July at 09:23 it was requested that I send a copy of the deceased death certificate, ID document as well as the information of the person who inherited my father in laws television set.
I send all the requested documents within the hour (10:26) on the same day. It has been 20 days & I've not received any answer on my query to cancel the tv licence & to have the past 2 years licence fees paid back to me, as I had to pay my own licence & the licence of my deceased father in law.
How long do I still need to wait, as we are now in the 3rd month of trying to get this resolved.