TOTALLY INCOMPREHENSIBLE STATEMENTS
<p>I AM UP TO DATE ON MY TV LICENCE DEBIT ORDER SYSTEM - AFTER AT LONG LAST I MANAGED TO SPEAK TO SOMEONE THAT COULD TELL ME THAT. BUT THE "STATEMENT" I RECIEVED IS SOOOOO UNCLEAR THAT IT IS JUST NOT TRUE: (1) NO SINGLE AMOUNT TELLS ME THAT I HAVE PAID ANYTHING AT ANY TIME (2) I AM GIVEN 30 DAYS TO PAY MY ACCOUNT - WITH NO ACKNOWLEDGEMENT THAT I AM ON A WORKING SYSTEM OF DEBIT ORDERS.</p> <p>AND WHEN YOU PHONE AND FOLLOW THE PROMPTS YOU GET TO A VOICE THAT SIMPLY TELLS YOU WHAT YOUR CURRENT BALANCE IS - AGAIN NOT ALLOWING YOU TO HEAR THAT YOU ARE ACTUALLY UP TO DATE AS FAR AS DEBIT ORDER ARRANGEMENTS ARE CONCENRED. SO I HAD TO PHONE AS IF I WANTED A NEW LICENCE - AND ALL OF A SUDDEN I COULD SPEAK TO SOMEONE! JP </p>
Dear johan-jp-venter,
Your enquiry regarding your TV licences statement dated 29 August 2016 has reference.
We confirm that your TV licence is valid and paid-up since it is on an active debit order which is deducted monthly.
For more information please contact Customer Services on ********** or email: Regards,
TEAM TV LICENCES
Dear johan-jp-venter,
Your enquiry regarding your TV licences statement dated 29 August 2016 has reference.
We confirm that your TV licence is valid and paid-up since it is on an active debit order which is deducted monthly.
For more information please contact Customer Services on ********** or email: Regards,
TEAM TV LICENCES
YOUR REPLY AGAIN ILLUSTRATES WHAT MY PROBLEM IS.....
I WOULD HAVE HOPED SOMETHING LIKE: "We thank you for your feedback. In future we will make a note on statements so that debit order payers can see they are up to date and do not need to pay anything as long as their debit order carry on..."
THAT WAS HOPING FOR FAR TOO MUCH
YOUR REPLY AGAIN ILLUSTRATES WHAT MY PROBLEM IS.....
I WOULD HAVE HOPED SOMETHING LIKE: "We thank you for your feedback. In future we will make a note on statements so that debit order payers can see they are up to date and do not need to pay anything as long as their debit order carry on..."
THAT WAS HOPING FOR FAR TOO MUCH
Dear johan-jp-venter,
Your feedback regarding the details and history on your TV licence statement dated 5 September 2016 refers.
Please furnish us with examples of the statements which you are referring to in order for us to investigate the matter and provide you with a suitable response.
A TV Licences consultant will contact you soon to obtain the relevant information.
For more information please contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
Dear johan-jp-venter,
Your feedback regarding the details and history on your TV licence statement dated 5 September 2016 refers.
Please furnish us with examples of the statements which you are referring to in order for us to investigate the matter and provide you with a suitable response.
A TV Licences consultant will contact you soon to obtain the relevant information.
For more information please contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
and again - is spite of me saying the number DOES NOT WORK FOR ME - I am still provided with the number as if it will solve anything at all...!!!
and again - is spite of me saying the number DOES NOT WORK FOR ME - I am still provided with the number as if it will solve anything at all...!!!
Dear johan-jp-venter,
Your response regarding the contact number for TV Licences dated 15 September 2016 has reference.
The number provided is signatory and standard as this is the Customer Services contact number. You only need to follow the correct prompts.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
Dear johan-jp-venter,
Your response regarding the contact number for TV Licences dated 15 September 2016 has reference.
The number provided is signatory and standard as this is the Customer Services contact number. You only need to follow the correct prompts.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
I GIVE UP!
I GIVE UP!