Terrible customer service from SABC

I have sent numerous emails and have called the call center several times to try and resolve the below issue. <br> <br> I purchased a TV licence in 2012, which I paid for up until February last year. In October 2014 I moved in when my fiance who has a valid, current TV licence. I immediately emailed and tried via the call center to merge my TV licence with his, as according to your website:<br> <br> Q: DO UNMARRIED \LIFE PARTNERS"LIVING TOGETHER NEED SEPARATE LICENCES IF THEY HAVE MORE THAN ONE TV SET?<br> A: No - a single domestic licence is required"