STILL NO BILLING RECEIVED

I complained about my mother-in-law getting a concession on her television licence but to date she has not received a letter from the 22/10/2014 (the date the complaint was made. She is still waiting for the amended billing to be sent to her or even to be e-mailed through to me so that a payment can be made. I am sure that there has been more and more penalties incurred on this account as this is what the SABC does. They show a whole lot of nonsense but we still have to pay for these fees. this is very frustrating where we will have to keep writing here in order to get a response from the SABC....The people at the call centre never seem like they know about what is going on.....I wanted the person to e-mail me the amended bill but the call centre agent insisted that we wait for the post which has still not arrived...Please get a call centre agent to call me so that I can give them my e-mail address and please get someone that is willing to help not just wait to get off the phone to make stories with their colleagues beacuse that's all you can hear when you phone them.....chatting away on top of their voices....