STaff are rude and need to be educated on license policies

<p>My father passed away 2 months ago, we requested his TV license be cancelled. My mom , who now lives with me has been harassed with SMS's threatening that she must pay the license. I have sent numerous mails and finally spoke to Winnie Rampe this morning. She has informed me that the license covers a husband and wife and not a household and as such we will be required to pay for 2 licenses for my household.</p> <p> </p> <p>I told her to check "FAQ" on the TV License website but she shouted me down stating my mother must pay!!!!</p> <p> </p> <p>Please help ...............................</p> <p> </p>