1 reviews | Active since Oct 2012
So frustrated - debit order jumps from R141 to R410
<p>I initiated a debit order of R141 to run from 27/02/17. Yesterday R410 was debited from my account. Who authorised this? As a result, another legitimate debit order bounced, for which I was charged the R100 penalty fee. When I called my bank, they told me to call the SABC TV license department. When I called, I was told they couldn't do anything and I had to call my bank to reverse the order. When I asked about the R100 I was out because of a mistake not caused my me, the person on the line told me no, they would not pay for it. When I asked to speak to her supervisor, I was put on hold and with no joy, I later hung up. <br /><br />How is another business allowed to alter the amount of a debit order on my bank account? This is extremely concerning. I am not happy to be responsible for the penalty fee either. This is ridiculous. </p>
Dear CandiceB_76,
Your enquiry regarding the irregular debit on your TV licence has reference.
The matter has been forwarded to our Finance Department to advise on the refund of your bank charges due to the irregular debit which occurred on your TV licence.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
Dear CandiceB_76,
Your enquiry regarding the irregular debit on your TV licence has reference.
The matter has been forwarded to our Finance Department to advise on the refund of your bank charges due to the irregular debit which occurred on your TV licence.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
Good day,
Thank you for your reply. I am still waiting to hear from your Finance Department. When can I expect to hear from them?
Regards,
Candice
Good day,
Thank you for your reply. I am still waiting to hear from your Finance Department. When can I expect to hear from them?
Regards,
Candice
Dear Candice_76,
Your follow up regarding the refund on your bank charges dated 13 April 2017 has reference.
The matter is escalated to the Finance Manager to advise and we will respond to you once we have received feedback.
Regards,
TEAM TV LICENCES
Dear Candice_76,
Your follow up regarding the refund on your bank charges dated 13 April 2017 has reference.
The matter is escalated to the Finance Manager to advise and we will respond to you once we have received feedback.
Regards,
TEAM TV LICENCES
